CRM Developer

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.**This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. **The NYC Department of Consumer and Worker Protection (DCWP) is the nations leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the Citys Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York Citys vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.DCWP seeks a Microsoft Dynamics 365 / CRM Developer to join its Application Development team within the agencys Information Technology division. This hands-on role supports the agencys mission-critical licensing, compliance, and enforcement systems by designing, configuring, and extending the Dynamics 365 / Power Platform environment and integrating it with internal and external applications.The CRM Developer will collaborate with senior Technology staff, business analysts, and product owners to deliver secure, scalable, and maintainable solutions that improve operational efficiency and support agency modernization initiatives.Responsibilities will include:- Design, configure, and customize the Dynamics 365 platform including entities, forms, views, business rules, workflows, and model-driven apps- Develop plugins, custom workflow activities, and JavaScript web resources to support complex business logic- Build and maintain integrations between Dynamics 365 and agency systems using REST APIs, Azure services, and .NET components- Collaborate with DBAs to design and optimize Dataverse and SQL data structures supporting CRM solutions- Participate in requirements analysis, solution design, sprint planning, and code reviews- Ensure all CRM solutions follow agency standards for security, auditability, performance, and maintainability- Develop technical documentation, deployment scripts, and release notes for CRM enhancements- Support production releases, troubleshoot issues, and provide Tier-3 application support- Contribute to modernization efforts including Power Platform adoption, workflow automation, and legacy system integration- Provide estimates for development tasks and participate in full SDLC activities